Refund policy

Exchange & Cancellation Policy

All sales are final. We do not accept returns for refunds due to change of mind, incorrect sizing, or personal preference.

If an item becomes unavailable due to stock discrepancies, system errors, or inventory issues, Marmoris reserves the right to cancel the order and issue a full refund to the original payment method used at checkout.

Exchanges

We accept exchanges within 5 working days after receiving your order.

To be eligible for an exchange:

  • Items must be unworn, unused, and in original packaging
  • Items must show no visible signs of wear or damage
  • Proof of purchase is required

Please note:

  • Customers are responsible for all shipping costs related to exchanges
  • Exchange requests must be approved before sending items back
  • Exchanges are subject to product availability

To request an exchange, please contact:
hi.marmoris@gmail.com

Exchange items should be sent to:

Marmoris Thailand
8/27 Soi Phutthabucha 36
Thung Khru, Thung Khru
Bangkok 10140
Thailand

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us within 7 days if you receive a defective or incorrect item.

To request assistance, please email:
hi.marmoris@gmail.com

Please include:

  • Your order number
  • Photos of the issue
  • Description of the problem

Items that show signs of wear, misuse, or damage after delivery will not be eligible for replacement or exchange.

Order Cancellation

Orders may be cancelled within 3 hours after purchase.

Once the order has entered our warehouse processing or shipping system, we will no longer be able to cancel the order.

Contact

For any questions regarding your order, please contact:

hi.marmoris@gmail.com